Customer Service
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Please send any customer service questions or comments to:
kelly@truenorthyarn.com
or you can reach us by phone Monday - Friday 10:00am - 5:30 pm EST, and Saturday 10:00am - 4:00pm EST at
(705) 737-4422 or toll-free at 1-888-304-4418
If you have already registered an online account with us and have a question or concern related to your order, please click the MY ACCOUNT link at the top of this page, log in then click on the VIEW PREVIOUS ORDERS link. Locate the order that is related to your question then click the HELP DESK link to the right of the line. This Help Desk feature is beneficial to both of us since it maintains a historical reference to our communication.
Click here to view our Policies page.
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