COVID-19 Update - June 24, 2020


WELCOME BACK!


These past 14 weeks have been a challenging time for all of us, as we and all of you have tried to navigate this brand new world. We appreciate you all for sticking by us and supporting our small business while we work hard to continue helping you with all your needs and providing you with the best service we can. We are incredibly grateful for your patience and willingness to learn new ways to do business with us. From all of us here at True North Yarn Co., we offer our sincerest Thank You to our wonderful customers! 

We have great news to share -  Our store in Barrie, ON is now open for business, by appointment!

We have had to put some changes in place for your safety and ours but we are confident we can all work together to make this as easy a transition as possible. We know that some of our new procedures and ways of shopping may feel different at first and we thank you for understanding we may need to figure some things out as we go. But be assured, everything we do is with your safety and ours as the number one priority. 

We will also continue to provide the services we have been for the past 3 months including reduced shipping rates, curbside pickup and free local delivery in Barrie, ON. 

You can find the details of our New: In Store Shopping - By Appointment Only experience below, including what we are doing to ensure your safety and what we ask of you.

Thank you for your continued support and patience while we work to keep each other safe!



In Store Shopping - By Appointment Only

Our store is now open for you to shop with us, by appointment only. For your safety and ours, we are only allowing one customer in the store at a time and we have put the following procedures in place:


In preparation for your visit, we have:

-Pre-screened employees for symptoms related to COVID-19

-Enhanced cleaning and disinfecting practices

-Reduced store hours

-Access to public washroom is not allowed at this time


We ask of you:

-One customer in the store at a time - please come alone to your appointment

-Wear a mask the duration of your visit. We are happy to provide a disposable mask if you do not have your own!

-Use the provided sanitizer upon entering the store and prior to handling any product (no gloves, please)

-Practice physical distancing by maintaining 6 ft between yourself and store associates

-Refrain from bringing reusable bags. Paper bags will be provided.

-Use a contactless payment method


If you have experienced any symptoms, have traveled, or have been exposed to someone with COVID-19 within the past 14 days, please book an appointment at a later date.



Shipping Rates

We know that for many yarn lovers, financial concerns might be on your mind, so we are continuing to offer the following reduced shipping rates:

Shipments within Ontario are now only $5 shipping for orders over $25 (pre-tax)

Shipments within Canada are now only $10 shipping for orders over $25 (pre-tax)

FREE shipping on all orders within Canada over $125 (pre-tax)


Barrie, ON Delivery

We offer FREE delivery to Barrie addresses! Place your order online or by calling the store.  Deliveries are made Wednesday each week, between the hours of 2pm and 8pm. Orders must be placed by 5pm Tuesday of the same week to make that week's delivery. All deliveries are contactless and will be made directly to your door. 


Curbside Pickup

If you live locally to our shop - in the Barrie/Simcoe County area - we offer a curbside pickup service for any customers wanting their order sooner than shipping allows. We are open for Curbside Pickup Monday through Friday, 10am - 5pm. 

Place your order online at any time and select the 'Curbside Pickup' shipping option at checkout so that you are not charged for shipping. In the note section please include how you would like to be contacted, so that we can tell you when we're ready for you to come by. We can then bring your order out to your car and leave it in your trunk or on your back seat. 

Can't make it during our regular business hours? No Problem! Just give us a call and we will try to work out an alternative pickup time.



Questions?

Please email us at info@truenorthyarn.com

Please call the shop at (705) 737 - 4422